Frequently Asked Questions
What is SAAW COSMETICS?
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SAAW COSMETICS is an online marketplace that offers a curated selection of top-quality beauty and personal care products. We focus on providing innovative, cutting-edge items and exceptional customer service to enhance your shopping experience.
What types of products does SAAW COSMETICS offer?
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We offer a range of beauty essentials, including skincare, makeup, and hair care products. All items are carefully selected from trusted brands and are cruelty-free, dermatologically tested, and crafted with natural ingredients.
How can I contact SAAW COSMETICS for support?
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For any questions or concerns, you can contact our customer service team at account@saawcosmetics.com or call us at +12026181556 or by the chat icon appearing at the right bottom corner.
What is your return policy?
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You may return damaged, defective, or incorrect items within 3 days of receiving your order. Unopened and unused products can be returned within 3 days of receipt. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
How do I initiate a return or request a refund?
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To initiate a return, contact our customer service team within 3 days of receiving your order. Provide your order number and details of the item(s) you wish to return. We will provide a return authorization number and instructions on how to return the item(s). Refunds will be processed within 3-5 business days after we receive and inspect the returned item(s).
What should I do if I receive a damaged or defective product?
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If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.
Can I return opened or used products?
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No, opened or used products cannot be returned. For a return, products must be unopened, unused, and in their original packaging.
Are there any non-returnable items?
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Yes, non-returnable items include opened or used products, gift cards, and promotional items. Shipping charges are also non-refundable unless the return is due to a damaged, defective, or incorrect item.
How can I stay updated on new products and offers from SAAW COSMETICS?
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You can stay updated by joining our community and exploring our website regularly. We also offer updates through our customer service and promotional communications.