What is SAAW COSMETICS
SAAW COSMETICS is an online marketplace that offers a curated selection of top-quality beauty and personal care products. We focus on providing innovative, cutting-edge items and exceptional customer service to enhance your shopping experience.
Orders & Returns
You may return damaged, defective, or incorrect items within 3 days of receiving your order. Unopened and unused products can be returned within 3 days of receipt. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
To initiate a return, contact our customer service team within 3 days of receiving your order. Provide your order number and details of the item(s) you wish to return. We will provide a return authorization number and instructions on how to return the item(s). Refunds will be processed within 3-5 business days after we receive and inspect the returned item(s).
If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.
No, opened or used products cannot be returned. For a return, products must be unopened, unused, and in their original packaging.
Yes, non-returnable items include opened or used products, gift cards, and promotional items. Shipping charges are also non-refundable unless the return is due to a damaged, defective, or incorrect item.
Shopping information
Shipping rates may vary based on your location and the size of your order. You can view the shipping cost at checkout after providing your delivery details. For more specific information, please refer to our Shipping Policy.
We occasionally offer free shipping for all the orders above $99. Check our website or contact customer service for details on current offers.
We partner with trusted shipping carriers to ensure that your orders are delivered swiftly and securely. The carrier used for your shipment will depend on your location and the shipping option you select at checkout.
Shipping times depend on your location and the shipping method selected. You will receive an estimated delivery time at checkout, and once your order is shipped, we will provide you with a tracking number to monitor its status.
No, SAAW COSMETICS is not currently offering international shipping. We only ship in US.
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order through your SAAW COSMETICS account.
If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but changes may not be possible if the order has already been processed.
In the event that you receive an incorrect or damaged item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs.
