Matrix Brass Off Nourishing Conditioner | Repairs Dry, Damaged Hair

At Saaw Cosmetics, your satisfaction is our top priority. We strive to provide you with the highest-quality beauty products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

Refund Eligibility

You may be eligible for a refund under the following conditions:

1. Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.

2. Incorrect Item Received: In the rare event that you receive an incorrect item, please notify us within 3 days of receiving your order. We will promptly correct the error, provide you with the correct item or issue a refund.

3. Unopened and Unused Products: If you change your mind about a product, you may return it within 3 days of receiving your order. The product must be unopened, unused, and in its original packaging. Please note that return shipping costs will be the responsibility of the customer.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at account@saawcosmetics.com or call us at +12026181556 within 3 days of receiving your order.

2. Provide your order number and details of the item(s) you wish to return.

3. Our customer service team will provide you with a return authorization number and instructions on how to return the item(s).

4. Pack the item(s) securely in the original packaging and ship them back to us within 7 days of receiving your return authorization number.

5. Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

Please Note

• Returns without a return authorization number will not be accepted.
• Products that are not eligible for return include opened or used items, gift cards, and promotional items.
• Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience with Saaw Cosmetics is nothing short of exceptional. Thank you for choosing Saaw Cosmetics for all your beauty needs!